Accellos Tech Support Standard Protocol

Standard protocol for Tech Support For Accellos.

1. Open ticket https://helpdesk.accellos.com/Login.aspx user farser pw farser If this is a critical issue proceed to step 2 and 3

2. Email escalation to Wmssupport@accellos.com – email goes to the team. place in the subject Emergency, Critical or System down – with function impact – so quickly from title we can see without any miscomprehension that it is a critical issue.

3. Get on phone. Accellos Support Accellos is pleased to offer comprehensive technical support for all of our products. AccellosOne WMS Suite Hours: 8:00 am – 6:00 pm (EST) Monday to Friday Tel: 905-695-9999 – Option 2 for Support, and Option 2 Toll Free: 877.805.8388 Email: WMSsupport@accellos.com

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2014-03-26 10:48:10
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